Terms & Conditions

Welcome to Finding Alice, an interactive outdoor adventure created by Puzzle Junction.

By booking or taking part in the experience, you agree to the Terms & Conditions below. We’ve written these in clear, straightforward language so you know what to expect.

1. About Finding Alice

Finding Alice is a self-guided outdoor adventure played using your smartphone. Your team will explore the town, solve clues, complete tasks and uncover the story as you go.

The experience is designed for fun, discovery and shared adventure.

2. Booking Your Adventure

All bookings are subject to availability.

Once your booking is confirmed, you will receive:

  • a confirmation email
  • your unique game access link
  • any important information for the day

Please check your spam/junk folder if you do not receive your email.

3. Team Bookings

Bookings are made per team unless otherwise stated.

Your team should remain within the maximum group size shown at the time of booking.

Children must be accompanied and supervised by a responsible adult throughout the experience.

4. Rescheduling & Cancellations

We understand plans can change.

Rescheduling

You may request to move your booking up to 1 hour before your booked start time, subject to availability.

Cancellations

You may cancel your booking at any time by clicking the link in your booking email.

Refunds are based on how much notice is given before your booked start time:

  • Cancellations made more than 24 hours before the scheduled start time are eligible for a full refund
  • Cancellations made within 24 hours of the scheduled start time are non-refundable

Refunds will be processed back to the original payment method.

If We Need to Cancel

If an event is cancelled due to severe weather, safety concerns or circumstances beyond our control, we may offer:

  • transfer to another date
  • credit for a future booking
  • full or partial refund at our discretion
  • another suitable remedy

5. Your Game Link

Your booking includes a unique access link for your team.

Please note:

  • links are for your team only
  • links must not be shared publicly
  • one booking grants one playable session unless stated otherwise
  • completed sessions may be locked after use

Misuse of access links may result in cancellation without refund.

6. During the Experience

Participants are responsible for taking part safely and sensibly at all times.

Please:

  • obey road safety rules
  • respect public spaces, businesses and residents
  • supervise children
  • dress appropriately for weather conditions
  • stay aware of your surroundings

Do not trespass, run into roads, climb unsafe structures or behave recklessly.

7. Phones, Internet & Battery

Finding Alice is played on your own device.

Please ensure you bring:

  • a charged smartphone
  • enough battery for the experience
  • mobile data or internet access where possible

We recommend using one lead device to progress through the game.

8. If Something Goes Wrong

We work hard to make the experience run smoothly, but technology and public environments can sometimes be unpredictable.

If you have an issue during your adventure:

  1. Use the in-app Help section first
  2. Visit the Help page on our website
  3. Contact us afterwards if the issue significantly affected your experience

Where appropriate, we may offer a replay, alternative access or another fair solution.

9. Scores & Leaderboard

The game include scoring and leaderboard features.

Please note:

  • using clues will cost you 5 points
  • incorrect answers will automatically move you forward after three attempts
  • leaderboard rankings are for fun only

10. Photos & Memories

Some parts of the experience may allow optional photo uploads or post-game memory products.

By uploading photos, you confirm you have permission from anyone shown.

We may store submitted images for:

  • memories galleries
  • customer fulfilment
  • optional follow-up purchase opportunities
  • promotional purposes if you have opted in for this form of use

All personal data is handled in line with our Privacy Policy.

11. Respecting the Experience

Finding Alice has been carefully created for players to enjoy.

Please do not:

  • publicly share answers during live operation
  • copy or reproduce puzzles/content
  • misuse the platform
  • upload offensive material
  • interfere with gameplay for others

All storylines, artwork, branding and game content remain the property of Puzzle Junction.

12. Liability

Participation is at your own risk.

Puzzle Junction is not responsible for:

  • loss caused by poor signal or battery failure
  • participant negligence or unsafe behaviour
  • weather disruption
  • business closures or route changes outside our control
  • temporary technical interruptions

Nothing in these Terms limits liability where it cannot legally be excluded.

13. Changes to the Experience

We may occasionally update routes, clues, puzzles, timings, content or game features to improve the experience.

14. Privacy

Your use of Finding Alice is also subject to our Privacy Policy, which explains how we collect and use your data.

Final Note

Finding Alice is designed to be playful, surprising and memorable.

Bring curiosity, charge your phone… and believe in the impossible.

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Difficulty Rating 4

  • Time: Long, 3-4 hours (can be extended to a full day with lunch break)
  • Distance: Extended, challenging inclines 
  • Difficulty: Challenging
  • Target Audience: Adults and families with older children
  • Description: This tier offers a longer and more challenging experience, suitable for adults and families with older children. Participants will navigate through challenging terrain and encounter a mixture of puzzles and riddles that require a combination of critical thinking and problem-solving skills.

Difficulty ratings

Tier 1: “Junior Explorers”
Time: Short, max 1 hour
Distance: Minimal, suitable for short walks
Difficulty: Easy
Target Audience: Primary aged children
Description: This tier offers a quick and easy adventure suitable for young children. The puzzles and riddles are simple and solvable by primary aged children, making it a fun and accessible experience for families with young kids.

Tier 2: “Young Adventurers”
Time: 1.30-2.30 hours
Distance: Moderate, with some soft inclines
Difficulty: Moderate
Target Audience: Primary and secondary aged children and their parents or carers
Description: This tier extends the adventure a bit longer with slightly more challenging puzzles and clues. It’s suitable for both primary and secondary aged children, offering a mix of fun and educational challenges and a slightly longer duration.

Tier 3: “Explorer’s Quest”
Time: Half day, 2-3 hours
Distance: Moderate to extended, with some inclines
Difficulty: Intermediate
Target Audience: Families and groups
Description: This tier provides a more immersive experience with increased distance and terrain challenges. Participants can expect a half-day adventure with a variety of puzzles and riddles to solve, suitable for families and groups looking for a longer and more engaging experience.

Tier 4: “Trailblazers”
Time: Long, 4-5 hours (can be extended to a full day with lunch break)
Distance: Extended, challenging inclines
Difficulty: Challenging
Target Audience: Adults and families with older children
Description: This tier offers a longer and more challenging experience, suitable for adults and families with older children. Participants will navigate through challenging terrain and encounter a mixture of puzzles and riddles that require a combination of critical thinking and problem-solving skills.

Tier 5: “Ultimate Expedition”
Time: Full day, approximately 5+ hours
Distance: Long, suitable for experienced walkers
Difficulty: Advanced
Target Audience: Adults and experienced adventurers
Description: This tier presents the ultimate challenge for seasoned adventurers. Participants will embark on a full-day expedition through varying terrain, solving complex puzzles and riddles designed to test their intellect and endurance. Recommended for adults and experienced adventurers seeking a truly immersive and challenging experience.