Refunds Policy

Cancellations, Changes & Refunds

When booking a Finding Alice experience, you are reserving a specific date and time slot, which activates your access to the experience.

Rescheduling

  • Bookings may be rescheduled free of charge up to 1 hour before your scheduled start time
  • Rescheduling requests are subject to availability

After this point, the booking is considered active, and changes may no longer be possible.

Cancellations by Participants

  • Cancellations made more than 24 hours before the scheduled start time are eligible for a full refund
  • Cancellations made within 24 hours of the scheduled start time are non-refundable

Organiser Changes & Force Majeure

In the event that the experience is cancelled or disrupted due to circumstances beyond our reasonable control, including but not limited to:

  • Severe weather conditions
  • Government restrictions
  • Unforeseen operational or technical issues

Participants will be issued with an Open Pass to rebook for a future date. Refunds will not be offered in these circumstances.

We will notify participants as soon as reasonably possible where changes occur.

Cancellation by Puzzle Junction Studios

If the experience is cancelled due to reasons within our control, participants will be offered:

  • The option to reschedule, or
  • A full refund

Booking Terms

  • Each booking grants access to a single-use experience
  • Once a session has been started, it cannot be restarted, replayed, or transferred
  • It is the participant’s responsibility to ensure they are available for their selected time slot

Last Updated: April 2026
Puzzle Junction Studios

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Difficulty Rating 4

  • Time: Long, 3-4 hours (can be extended to a full day with lunch break)
  • Distance: Extended, challenging inclines 
  • Difficulty: Challenging
  • Target Audience: Adults and families with older children
  • Description: This tier offers a longer and more challenging experience, suitable for adults and families with older children. Participants will navigate through challenging terrain and encounter a mixture of puzzles and riddles that require a combination of critical thinking and problem-solving skills.

Difficulty ratings

Tier 1: “Junior Explorers”
Time: Short, max 1 hour
Distance: Minimal, suitable for short walks
Difficulty: Easy
Target Audience: Primary aged children
Description: This tier offers a quick and easy adventure suitable for young children. The puzzles and riddles are simple and solvable by primary aged children, making it a fun and accessible experience for families with young kids.

Tier 2: “Young Adventurers”
Time: 1.30-2.30 hours
Distance: Moderate, with some soft inclines
Difficulty: Moderate
Target Audience: Primary and secondary aged children and their parents or carers
Description: This tier extends the adventure a bit longer with slightly more challenging puzzles and clues. It’s suitable for both primary and secondary aged children, offering a mix of fun and educational challenges and a slightly longer duration.

Tier 3: “Explorer’s Quest”
Time: Half day, 2-3 hours
Distance: Moderate to extended, with some inclines
Difficulty: Intermediate
Target Audience: Families and groups
Description: This tier provides a more immersive experience with increased distance and terrain challenges. Participants can expect a half-day adventure with a variety of puzzles and riddles to solve, suitable for families and groups looking for a longer and more engaging experience.

Tier 4: “Trailblazers”
Time: Long, 4-5 hours (can be extended to a full day with lunch break)
Distance: Extended, challenging inclines
Difficulty: Challenging
Target Audience: Adults and families with older children
Description: This tier offers a longer and more challenging experience, suitable for adults and families with older children. Participants will navigate through challenging terrain and encounter a mixture of puzzles and riddles that require a combination of critical thinking and problem-solving skills.

Tier 5: “Ultimate Expedition”
Time: Full day, approximately 5+ hours
Distance: Long, suitable for experienced walkers
Difficulty: Advanced
Target Audience: Adults and experienced adventurers
Description: This tier presents the ultimate challenge for seasoned adventurers. Participants will embark on a full-day expedition through varying terrain, solving complex puzzles and riddles designed to test their intellect and endurance. Recommended for adults and experienced adventurers seeking a truly immersive and challenging experience.